Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Senior Associate Job Description & Summary Our Tech Hub team enables our companies' businesses to achieve their technology-driven goals. We deliver a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities with spectacular results and are responsible for managing and maintaining IT infrastructure, including servers, networks, and operating systems. As an IT Technician, you’ll play a vital role in maintaining and troubleshooting computer systems, networks, and software applications, working with clients across Tech Hub to provide technical support to end-users, ensuring that all IT-related issues are resolved promptly and efficiently within our vast community of solvers. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do: Provide 2nd/3rd level support, resolving complex technical issues and ensuring timely request tracking. Maintain and administer IT systems, infrastructure, and related documentation (guides, FAQs, knowledge articles). Collaborate with IT teams for seamless service, incident resolution, root cause analysis, and system improvements. Guide first-line support staff and support developers with managed environments and deployment processes. Document and review requirements, oversee processes, and create/manage DevOps pipelines. What we’re looking for: Experienced in technical support, troubleshooting hardware/software, and system administration. Knowledgeable in network infrastructure, protocols, integration, automation, and DevOps. Provides expert technical advice and solves complex problems using experience and judgment. Plans annual priorities, manages workload, contributes to large projects, and leads small improvements. What you’ll gain: The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise. Clear paths for career progression supported by continuous learning and leadership development. Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks. A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. This role is being offered as a 12 months max term contract Ready to grow here and go further? Join PwC Australia as an IT Technician and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Creativity, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management { 20 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date
